Need some support? Exact makes sure to be with you from the beginning of your transport until your delivery. We want to make your shipping experience easy. We take pride in separating ourselves from other shipping companies in the industry, so we make sure to treat every single customer’s freight as if it’s one of our own. Feel free to read below some of our frequently asked questions. Don’t see your question? Call and ask us at 1-800-858-2344.
Please read these terms and conditions carefully before accepting our service. By signing or replying by email confirming to continue the order, you agree to our terms & conditions.
In order for a driver to make the most of their miles on the road, the driver must receive 24 hours notice when canceling a pickup of a vehicle.
Clients must have the vehicle ready on the pickup date requested. Clients with vehicles that are not available for pickup must pay what is called a “dry-run fee” (the deposit).
There is a 100 lb limit on personal belongings in the vehicle. Anything over, and the drivers are not obligated to transport the vehicle and can request the deposit.
The condition of the vehicle must be stated before dispatch. For example, if we dispatched a carrier under the impression the vehicle is operating, and the vehicle does not turn on, it is now considered inoperable. If the carrier cannot take the vehicle, it is considered a dry-run.
It is always recommended taking pictures of the vehicle on pickup, including the odometer reading.
When the vehicle arrives at its destination, the receiver should make sure to do a full inspection of the vehicle BEFORE signing the Bill of Lading (BOL) in order to make a claim for any damages made to the vehicle.
For further questions on our terms & conditions, please contact us at 1-800-858-2344. Thank you.