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Need some support? Exact makes sure to be with you from the beginning of your transport until your delivery. We want to make your shipping experience easy. We take pride in separating ourselves from other shipping companies in the industry, so we make sure to treat every single customer’s freight as if it’s one of our own. Feel free to read below some of our frequently asked questions. Don’t see your question? Call and ask us at 1-800-858-2344.

FAQ

01.

What payment methods do you accept?

For the deposit, a customer can pay with Visa, Mastercard, or Discover. At delivery, the driver accepts cash payment or cashier's check.

02.

Can you guarantee shipping dates?

We can guarantee a date for the pickup of your vehicle, please keep in mind that there are many variables on the way to the delivery destination, such as weight stations, other vehicle pickups and drop-offs, traffic, and weather. We cannot guarantee a specific time for your delivery. Although, we can give you an estimated time of arrival.

03.

What does door-to-door mean?

The driver will pick up and drop off your vehicle as close to the address that the customer requests. Please keep in mind that some streets are too narrow for a truck to enter, therefore, the driver will meet the customer at the most convenient area for both driver and customer.

04.

How long does it take to receive my shipment?

At the time of pickup, the driver will know his schedule and will tell you the estimated time of arrival. Please keep in mind that according to the Department of Transportation, a driver may only drive a certain number of hours per day, therefore ETA will be determined on the distance between the pickup and delivery destination, weather, traffic, and other necessary stops on the way.

05.

Is my shipment insured?

Every transporter that we work with MUST be insured. The minimum amount of insurance a transporter carries is $500,000. The transporter's insurance is in our files, therefore, the insurance information will always be available to the customer.

Please read these terms and conditions carefully before accepting our service. By signing or replying by email confirming to continue the order, you agree to our terms & conditions.

In order for a driver to make the most of their miles on the road, the driver must receive 24 hours notice when canceling a pickup of a vehicle.

Clients must have the vehicle ready on the pickup date requested. Clients with vehicles that are not available for pickup must pay what is called a “dry-run fee” (the deposit).

There is a 100 lb limit on personal belongings in the vehicle. Anything over, and the drivers are not obligated to transport the vehicle and can request the deposit.

The condition of the vehicle must be stated before dispatch. For example, if we dispatched a carrier under the impression the vehicle is operating, and the vehicle does not turn on, it is now considered inoperable. If the carrier cannot take the vehicle, it is considered a dry-run.

It is always recommended taking pictures of the vehicle on pickup, including the odometer reading.

When the vehicle arrives at its destination, the receiver should make sure to do a full inspection of the vehicle BEFORE signing the Bill of Lading (BOL) in order to make a claim for any damages made to the vehicle.

For further questions on our terms & conditions, please contact us at 1-800-858-2344. Thank you.